All orders placed will be fulfilled and your statutory rights are not affected. Our customer service team will be available until 30 June 2015 to handle any of your outstanding queries.
Our customer service team can be contacted via email firstname.lastname@example.org or by phone on 0844 848 5230. Lines open 9am - 5pm Monday to Friday.
Terms & Conditions
1. Acceptance of Terms
Giantshark.co.uk is part of the My Hobby Store Group. MyHobbyStore Retail Ltd brings you this website on condition you accept the following terms and conditions. Your use of this Website constitutes your agreement to all such terms, conditions and notices.
2. Ordering from Us
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We can login to the website at anytime and view your order, detailing the products you have ordered. Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order. We may refuse to accept an order: (a) where goods are not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.
All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price. Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website. Our prices are reviewed periodically.
4. Cancellation and Returns Policy
If you wish to cancel your order: you can notify us by email before we have despatched the goods to you, If the goods have already been despatched to you then by returning goods to us in accordance with clause below.
You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you, unless the item is found to be faulty or damaged, Please note that we will only reimburse standard postage.
You must contact us before sending back any products faulty or otherwise.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. The rights to return the goods to us as referred to will not apply in the following circumstances: - in the event that the product has been used or not in original condition or does not contain all the parts originally sent with the product (including the Instructions).
These provisions do not affect your statutory rights.
All Website design, text, graphics, and the selection and arrangement thereof, and all source code and all other material on this Website are copyright MyHobbyStore Retail Ltd or its content providers, unless otherwise expressly indicated. All rights are reserved. You are permitted to print or download extracts from this material for your personal use or use only. None of this material may be used for any commercial or public use. No part of the Website or any material appearing on the Website may be reproduced or stored in or transmitted to any other web site. No material appearing on the Website may be disseminated in any form, either electronic or non-electronic, nor included in any retrieval system or service without the prior written permission of MyHobbyStore Retail Ltd. Any other use of the material and content of the Website is strictly prohibited. You agree that you will not (and will not assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
You may not submit third party proprietory information to MyHobbyStore Retail Ltd without first obtaining permission from the owner. Any Content provided by you in any other form of communication through this Website, although owned by you, is subject to a royalty-free, perpetual, non-exclusive, unrestricted, world-wide licence allowing MyHobbyStore retail Ltd to use, distribute, copy, sub-license, adapt, transmit, publicly perform or display any such content. You agree to irrevocably and unconditionally waive on your behalf in perpetuity in respect of such Content the benefit of any provision of law known as moral rights of authors or any similar law in any country.
6. Link to Third Parties
This Website and the MyHobbyStore retail Ltd Sites may contain links to websites operated by parties other than MyHobbyStore Retail Ltd. Such links are provided for your convenience only. MyHobbyStore Retail Ltd does not control such websites, and is not responsible for their contents. MyHobbyStore Retail Ltd's inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. For example, users may be able to buy goods and services via the Website, some of which may be through third party retailers who link to the Website. Users may also enter into correspondence with or participate in promotions of advertisers on the Website. MyHobbyStore Retail Ltd in no way endorses these third parties and any such transactions, dealings, correspondence with or participation in promotions of, third parties, including the delivery of and the payment for goods and services and any other terms, conditions, warranties or representations associated with such matters are solely between the corresponding user and the third party. MyHobbyStore Retail Ltd assumes no liability, obligation or responsibility for any part of any such transaction, dealing, correspondence or participation.
8. Disclaimer / Liability
Use of the Website and the facilities thereon, and any material or information obtained from this Website is at your own risk, and MyHobbyStore Retail Ltd hereby expressly disclaims, to the fullest extent permitted by applicable law, all warranties, expressed or implied, of any kind whatsoever including but not limited to implied warranties of merchantability, fitness for a particular purpose, title and infringement. In addition, MyHobbyStore Retail Ltd shall not be responsible for the failure of performance of this Website and/or the software used thereon; the loss of data or services resulting from delays, non-deliveries, or service interruption; the accuracy, quality or nature of information obtained through its services; nor the consequences arising from or related to any viruses transmitted through its servers, or any liability, costs, loss of profits or consequential losses arising from your use of, or inability to access this Website.
In relation to Content uploaded by users, All such Content whether expressed as opinions, statements or recommendations, are those of users expressing such views and are not those of MyHobbyStore Retail Ltd. Not withstanding any other provision in these Terms and Conditions, nothing herein shall limit your rights as a consumer under English law. MyHobbyStore Retail Ltd will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the Website, or products or services offered on the Website, whether by MyHobbyStore Retail Ltd or on its behalf, for: (a) any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or (b) any loss of goodwill or reputation; or (c) any special or indirect or consequential losses; in any case whether or not such losses were within the contemplation of either party at the date on which the event giving rise to the loss occurred. Nothing in these Terms and Conditions shall exclude or limit MyHobbyStore Retail Ltd's liability for death or personal injury resulting from the negligence of MyHobbyStore Retail Ltd or that of its servants, agents or employees.You agree to indemnify MyHobbyStore Retail Ltd in respect of any liability or any costs, loss of profits, loss of data, or consequential losses arising from a breach by you of any of the terms of this agreement, or arising out of your use of any of the MyHobbyStore Retail Ltd Sites.
9. Service Access
While we endeavor to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
10. Access Restriction
MyHobbyStore Retail Ltd reserves the right to deny in its sole discretion any user access to this Website or any other MyHobbyStore Retail Ltd Site, or any portion thereof, without notice. MyHobbyStore Retail Ltd also reserves the right to remove any Content that it deems in its sole discretion to be unacceptable, undesirable or in violation of these Terms and Conditions.
These Terms and Conditions (as amended from time to time) constitute the entire agreement between you and MyHobbyStore Retail Ltd concerning your use of the Website and supersede's any previous arrangement, agreement, undertaking or proposal, written or oral between you and MyHobbyStore Retail Ltd in relation to such matters. No oral explanation or oral information given by either party shall alter the interpretation of these Terms and Conditions. You confirm that in agreeing to accept these Terms and Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Terms and Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Terms and Conditions save that your agreement contained in this paragraph shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Terms and Conditions.
These Terms and Conditions of Use shall be governed by and construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English Courts. If any provision(s) of the Terms and Conditions is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. MyHobbyStore Retail Ltd's failure to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by MyHobbyStore Retail Ltd in writing.
Unless otherwise expressly stated, nothing in the Terms and Conditions shall create any rights or any other benefits whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise in favour of any person other than you and MyHobbyStore Retail Ltd.
MyHobbyStore Retail Ltd is a limited liability company registered in England and Wales (number 07882931). Registered office: Enterprise House, Enterprise Way, Edenbridge, Kent, TN8 6HF.