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Delivery

Delivery times vary by product, please see below for an accurate guide to lead times and postal methods:

*Please be aware, over the Christmas period, all orders made between 25th and 3rd January will be processed on the 4th January 2016 *


In Stock Items:

All Items showing as in stock will be despatched the next working day via first class Royal mail or courier. If for any reason your item is not available we will contact you to inform you of the new delivery date.

Special Order Items

Plans: All plans are printed to order within 2 working days and despatched via 1st class Royal Mail. Please allow up to 7 days for UK delivery. All plans are delivered folded.

Canopies, Cowls and Hulls: All Vacuum Formed and Fibreglass products are made to order and despatched by 1st Class Royal Mail. Larger Items will be sent via courier. Please allow up to 14 days for UK delivery.

Woodpacks: All woodpacks are despatched by next day courier within the UK. Please allow up to 3 days for UK Delivery.

Complete Sets: All parts are sent separately and may arrive on different days. Please allow up to 7 days for UK delivery.
Model Boats: Unfortunately some models from brands such as Billings and Artesania are very scarce in the UK and may take up to 6 months for delivery.

All other products: If an item is out of stock we will place a special order with our supplier. Please allow up to 14 days for delivery.

 

Pre Orders: You will receive your order by the on sale date shown on the product information page, in some case even earlier!

If you are ordering a gift or need a product by a particular date please call our UK based customer service team on 01684 588599 to check stock availability and lead times.


Orders for delivery overseas:
Please allow up to 21 days from date of despatch to receive your item, if after this date you have not recived your goods then please contact our customer service team.

Unfortunately from time to time our shipping costs may be underestimated and we may require further payment towards postage costs. If this is the case we will contact you to inform you of any further charges.


Please be aware that in accordance with International Law we declare the value of the Goods to be the Purchase Price that you have paid.

Please check your local regulation for any Import Duty, VAT etc that you may be charged.